News

Booking Restrictions on Offer Fares Eased Following Customer Feedback

16/9/2024

The Isle of Man Steam Packet Company is pleased to announce that, starting today, Monday 16th September, passengers will now be able to book offer fares right up to the point of departure, subject to availability.

This change comes as part of our ongoing commitment to improving customer service and responding to passenger feedback.

Following input from our recent island-wide survey, the results of which are still being thoroughly analysed, we have decided to remove the 24-hour booking restriction for foot passengers and the 48-hour restriction for vehicles.

These changes mean passengers can now secure discounted offer fares even at the last minute, providing greater flexibility and convenience when planning their travel. Passengers can still choose to book standard fares, which offer additional flexibility if their travel plans may change.

While this update was something the Isle of Man Steam Packet Company could implement swiftly, we are continuing to analyse the survey results and assess further opportunities to enhance the passenger experience. We remain committed to acting on your feedback, and further updates and improvements will be announced in due course.

Thank you for your continued support, and we look forward to welcoming you on board soon.